![]() ![]() I am very disappointed in the fact that OAT takes no responsibility for their error, they lied several times ensuring us that we were on the same tour, and then doing nothing to compensate for their overbooking. We have been greatly inconvenienced and disappointed by this turn of events and feel we should be compensated for the fact that our whole trip was ruined by their mismanagement. We had been planning this trip for a year and invested a great deal of time and money planning it. After calling 3 times and insisting on talking to ANY supervisor, one finally came on the line and told me the same thing and that there was nothing more that would be offered, and the supervisor was as high up as I could go to file a complaint. When I tried to call the supervisor back, she was always unavailable. Basically it was "Oh, so sorry our mistake, too bad nothing we can do." (Why in the world would they think we would ever want to use this company again!!!). 1) refund or 2) Go on the tour and they would give us a $500 credit for a future trip. The supervisor left a message a few days later saying she was us able to, so we had one of two options. After insisting that, that was not acceptable the supervisor said they would see if they could change some passengers. I would never have to spend $1,000.00 for one night/19 hours on a hotel if I was traveling on my own.Īfter making several calls and insisting on talking to a supervisor, all they could say was "there is nothing we can do at this point, it's too close to the departure date". After this trip, however, I am back to traveling on my own. I have traveled extensively on my own (48 countries) but thought that traveling with a small group would be easier now. Now they are just trying to make up for lost profits by these sorts of business practices. I have learned my lesson! These companies may have been good pre pandemic. The rates run between $100 - $200 per night. Check out the prices if you book on your own. This is the hotel they booked me in for $450 a night that I now have to pay $1,000.00 for one night. So be aware, friends, that changes, even a month in advance, to early arrival on your own will cost you the full price with no refunds if you book thru OAT. Cost for 1 night/19 hours will be close to $1,000.00. Checking in at 3pm on 10/13 and leaving the hotel at 10:00 am the next morning. Now for one night (1 night) it will cost me nearly $1,000.00, the full price of all 3 nights. If I had booked directly with the hotel I could have. ![]()
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